Privacy Policy

Last updated: 29 September 2026

Maintaining Matters UK respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or enquire about our services.

Who we are

Maintaining Matters UK, Company number 11308476, provides professional cleaning and maintenance services across London and surrounding areas.

For questions about this Privacy Policy or how we use your information, please contact:

Email: [email protected]

Information we may collect

We may collect personal information that you provide to us, including:

  • your name;

  • email address;

  • telephone number;

  • company or organisation;

  • property or service requirements;

  • information you provide through our website forms, email or telephone enquiries; and

  • correspondence between you and Maintaining Matters UK.

When you use our website, certain technical information may also be collected, such as your IP address, browser type, device information and how you use the website.

How we use your information

We may use your personal information to:

  • respond to enquiries;

  • arrange consultations, site visits and quotations;

  • provide and manage our services;

  • communicate with existing and prospective clients;

  • maintain business and accounting records;

  • improve our website and services;

  • protect the security of our website and business; and

  • comply with legal or regulatory requirements.

Where appropriate, we may also contact you about relevant Maintaining Matters UK services. You can ask us to stop marketing communications at any time.

Our legal basis for using your information

Depending on the circumstances, we process personal information because:

  • it is necessary to take steps before entering into, or to perform, a contract with you;

  • it is in our legitimate business interests to respond to enquiries, operate and improve our business and communicate with clients;

  • you have given us consent; or

  • we are required to do so by law.

These are recognised lawful bases for processing personal information under UK data protection law.

Sharing your information

We do not sell your personal information.

We may share information with trusted organisations that help us operate our business, such as:

  • website hosting and technology providers;

  • email and communications providers;

  • accounting and professional advisers;

  • analytics or website service providers; and

  • authorities or regulators where required by law.

Where third parties process information on our behalf, we expect them to protect it appropriately.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting or business requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the site.

Where consent is required for non-essential cookies, visitors should be given a choice before those cookies are activated. The ICO currently requires organisations to provide clear information about cookies and obtain appropriate consent for cookies that are not strictly necessary.

You can find further information in our Cookie Policy and manage your preferences through our website cookie settings.

Your rights

Under UK data protection law, you may have the right to:

  • request access to your personal information;

  • ask us to correct inaccurate information;

  • request deletion of your information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • request transfer of certain information; and

  • withdraw consent where we rely on consent.

To exercise any of these rights, contact us at [email protected].

You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.